1. Scope and conditions of application

The General Terms and Conditions of Sale govern the commercial relationship between the company KARTOGRAME - Agnes Kappler - registered 793699570 at the RCS Creteil, domiciled at 42 RUE TOLSTOI 94800 VILLEJUIF, France, and persons wishing to make a purchase via the website

The parties agree that their relations will be governed exclusively by the General Conditions of Sale, to the exclusion of any condition previously available on the site.

2. Presentation of the products

The products offered for sale by Kartograme are those that appear on the website on the day of the consultation of the website and within the limits of available stocks. Kartograme reserves the right to withdraw products from sale at any time.

The photographs illustrating the products are only indicative and do not enter the contractual field. Indeed, although every effort is made to ensure that the colors of the products, whose photos are displayed on the site, are faithful to the original products, variations may occur, particularly due to the technical limitations of the color rendering of computer equipment. Consequently, Kartograme cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the products presented on the site.

3. Product availability and order preparation times for items without options

Our products are offered within the limits of available stocks. In case of stock shortage on one or several items of your order, Kartograme commits to inform you by e-mail or telephone as soon as possible.

Items sold without options that entail an extra charge such as: gilding, back painting, custom-made case and French restoration paper are deemed to be available within the limits of available stocks indicated on the website The preparation time of order is 7 days after validation of the order.

4. Product availability and order preparation time for items with options


The articles sold with one or more options entailing a tariff supplement such as: Gilding, painting of the backs, box to measure and French paper of restoration are available within 1 month after validation of the order. This delay corresponds to the time necessary to personalize the article with the chosen finishes. According to the article L. 221-28 of the code of the consumption, the right of retractation envisaged in the event of remote sale cannot be exerted (except if the parts agreed differently after exchange of messages by email) for the contracts of supply of goods made according to the specifications of the consumer or clearly personalized or which, because of their nature, cannot be forwarded or are likely to deteriorate or to expire quickly.

The customer's attention is therefore drawn to the fact that the right of withdrawal is not applicable to sales of products customized at his request except in the case of major defect of the medium.


4. Price of the products

The prices of our products are expressed in euros and include all taxes but exclude shipping costs. They can be modified at any time and without notice.

5. Orders

5 .a E-commerce order according to available stocks

You can place your orders
    - by internet, on the site - by e-mail :
    – par e-mail :

5 .b Order of personalized and customized items

Pour les For the realizations on measure: the customer sends the form available on this link

to the following address:

Kartograme commits itself to propose a quote within 10 working days in which the prices, payment conditions and deadlines will be mentioned according to the chosen customizations.

For custom orders, the payment of the first installment is equivalent to validation of the quotation.

The customer has a legal period of 14 days to retract.

After this period, he/she commits to pay the sums according to the schedule established in the estimate, in full and until the order is completed.

Then the article will be put at the disposal of the customer.

6. Payment

Vous pouvez régler
   -on the site    

-by Paypal

-by Stripe

These two solutions accept the majority of credit cards

Custom orders received by email can be paid by bank transfer. The transfer costs remain the responsibility of the customer.

As long as a product has not been fully paid, it remains the property of KARTOGRAME.

7. Shipping, delivery and returns

The expedition is assured either by Colissimo with follow-up and signature with delays specified at the time of the order going from 3 to 21 days selons the destinations, or with DHL express with follow-up and signature in a delaios from 2 to 15 days according to the destinations.

The products are delivered to the address of delivery which is indicated at the time of the order. The customer is solely responsible for a lack of delivery due to a lack or an error of geographical indication. The customer agrees to provide a telephone number reachable and useful to allow the delivery

For export sales, prices are FOB Paris. Customs clearance, payment of various duties or taxes are at your expense.

The customer must ensure that the products delivered to him correspond to the order. In case of non-conformity of the products to the specifications mentioned in the shipping note, the customer must send the products complete and in their original packaging to the following address for expertise


Agnes Kappler



Within fourteen (14) calendar days from the date of receipt of the order by the customer. It will be up to the customer to provide proof of this return, which implies that the items must be returned with a parcel tracker or by any other means, the costs and risks of return being borne by the customer.

In the case of an error attributable to Kartograme in the preparation of the order, Kartograme will reimburse the customer for the purchase, shipping and return costs within 14 days. 


8. Guarantee

Kartograme guarantees the good condition of its products for 2 years under normal conditions of use.

          - If one or more of the handmade cards become detached, the customer can contact the customer service, ideally with photos of the defect, to be offered a replacement.

The following are excluded from any warranty

- The extreme uses, nonconforming maintenance as well as the defects of use or maintenance.

- Deteriorations due to an error of handling, to an abusive or abnormal use, to an intentional or accidental physical modification, to the presence of moisture or to the contact with water.

- Deterioration due to an external event (lightning, water damage, etc...).




9. After-sales service

An after-sales service is at your disposal. You can contact it by :

– courriel :

10. Retraction period

Selon les articles L 121-20, 121-20-1 et 121-20-2 du code de Consommation, vous bénéficiez pour toutes commandes sur le site internet d’un délai de 14 jours francs à compter de la réception de votre commande pour exercer votre droit de rétractation. Votre commande vous sera entièrement remboursée sauf frais de port.

However, the following conditions must be met:

- the products must not have been used.

- Returns must be made to our address



 Agnes Kappler

 42 rue Tolstoi

94800 Villejuif


- return shipping costs are at the buyer's expense.

We reserve the right to refuse a return package or to return the items if they are damaged or if the goods have not been properly packed..

11. Treatment of personal and confidential data

The information requested from the customer is necessary to process the order. In accordance with the Data Protection Act of January 6, 1978, the customer has the right to access and rectify data concerning him/her/ they.

We do not keep the data relating to the bank cards of our customers following the payment.

12. Intellectual property

The texts, comments, works, illustrations and images reproduced on the site are reserved for the whole world under the copyright and the intellectual property. As such and in accordance with the provisions of the code of the intellectual property, only the use for a private use subject to provisions different even more restrictive from the aforementioned code is authorized. Any total or partial reproduction of the site is prohibited.

13. Attribution of jurisdiction

The present General Conditions of Sale are subject to the application of French law. In case of dispute, an amicable solution will be sought beforehand. Any dispute relating to the execution of the present Conditions will be under the exclusive jurisdiction of the French courts.

14. Dispute management

Etape 1Step 1. In the event of a dispute arising from a purchase on the website, you can send a written complaint to our customer service department at the following address KARTOGRAME Agnes Kappler 42 rue Tolstoi 94800 Villejuif France.